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HARDWARE & EQUIPMENT

Launch, deliver, service, and recover your product without building a local ops machine.

Hardware and equipment don't stop needing work after delivery. Install, service, repairs, returns, and reverse logistics all start at customer handoff, in every market. Brick runs that full lifecycle on one platform, so you scale product, not headcount.

  • Launch new markets without fixed local overhead.
  • Own the full lifecycle after delivery, from install to reverse logistics.
  • One accountable layer across storage, delivery, service, and returns.
Book a Strategy Call Explore Product Care & Servicing
Live Product Lifecycle Board
Denver, CO
Metros65+
Footprint15M+
OperationEquipment Delivery
Product Lifecycle stageIn Market
Inventory stagedReady
Delivery windowScheduled
Field supportAssigned
RetrievalAvailable
Reverse logisticsActive
Product Lifecycle Track 0/5 stages cleared
Staged Delivered Serviced Retrieved Redeployed Staged
Lifecycle progress
15M
SQFT
65+
Metros
98.5%
On-Time Delivery and Install
99.6%
First-Time Install Complete
2-day
Average Reverse-Logistics Turnaround
The Problem

Growth doesn't stop at delivery. That's where the real work starts.

The operating burden begins at customer handoff: local staging, install support, service, repairs, returns, retrieval, replacement, and reverse logistics. Split those across a courier here and a service vendor there, and every new market adds handoffs, cost, and blind spots. Your team ends up managing logistics instead of building the next product.

With Brick Brick
  • Delivery is the start of the relationship
  • One layer to cost optimize the full lifecycle
  • Launch markets without the buildout
  • Visibility from receiving through returns
Without Brick Today
  • Delivery is the finish line
  • A separate vendor for each workflow
  • Fixed local overhead in every market
  • No visibility once the product ships
Operating Model

One local operating layer for the product lifecycle.

Brick supports the physical work around your product in-market, from receiving and staging through delivery, support, retrieval, and redeployment.

The Brick platform gives you one system of record across the lifecycle, so you see every unit from receiving to return instead of stitching together delivery, service, and returns data. An end-to-end operations partner can cost optimize where single service vendors operate in a fully loaded silo.

01

Receiving & storage

Inbound product received and stored close to demand.

02

Delivery & install

White-glove delivery and on-site install support.

03

Product care

Ongoing product care and inspection in-market.

04

Retrieval & reverse logistics

Retrieval, returns, and reverse logistics handling.

Stage product close to demand. Flex when you spike.

01

Forward stocking

Advanced warehousing puts product close to demand, so installs and deliveries happen faster and freight costs less.

02

Surge capacity

When a launch or a season spikes volume, Brick adds overstock and surge capacity, on demand, without a new lease.

Field Lifecycle

The hardware field lifecycle is a loop, not a line

A product does not stop after delivery. It moves through the same seven stages in-market, then feeds back to the start. A unit orbits the loop while every stage stays covered.

Receive01

Inventory enters the local operating layer.

Stage02

Product is prepared close to demand.

Deliver03

Local handoff happens with visibility.

Support04

Field needs are coordinated.

Retrieve05

Products return from homes, sites, or partners.

Refresh06

Items are cleaned, inspected, routed, or repaired.

Redeploy07

Product moves back into the field.

Hardware Field Lifecycle
Receive
Inventory enters the local operating layer.
Unit in loop
01Receive

Inventory enters the local operating layer.

02Stage

Product is prepared close to demand.

03Deliver

Local handoff happens with visibility.

04Support

Field needs are coordinated.

05Retrieve

Products return from homes, sites, or partners.

06Refresh

Items are cleaned, inspected, routed, or repaired.

07Redeploy

Product moves back into the field.

Loops back to Receive
Solutions

Where hardware and equipment teams put Brick to work.

One local operating layer behind the product lifecycle, scoped to the part you want Brick to run.

MODULE 01·MARKET LAUNCH
Live
Brick Dynamics staff coordinating delivery vans and robots in a depot MARKET LAUNCH 01
Launch · Ready

Market Expansion

Launch into new cities without committing fixed infrastructure first.

Explore → 65 METRO NODES
MODULE 02·LAST MILE
Live
Autonomous delivery robot making a local delivery on a city street at dusk LAST MILE 02
Delivery · In progress

Last-Mile & Local Delivery

Move hardware through local markets with accountable handoffs.

Explore → LOCAL HANDOFF
MODULE 03·PRODUCT CARE
Live
Technician servicing hardware in a workshop CARE & SERVICE 03
Service · In progress

Product Care & Servicing

Support retrieval, inspection, repair coordination, and redeployment.

Explore → CLOSED LOOP
MODULE 04·FORWARD STOCK
Live
Local distribution warehouse with staged hardware inventory FORWARD STOCK 04
Stock · Ready

Distributed Warehousing

Stage inventory closer to customers, partners, and field teams.

Explore → FORWARD STOCK
Capability Stack

Everything the local layer covers

Phase 01

Inbound & Storage

Product received, stored, and staged in market.

  • ReceivingInbound product checked in locally
  • StorageHeld in local depot space
  • StagingPrepped and positioned close to demand
Phase 02

Delivery & Support

Delivered, installed, and supported on site.

  • Local deliveryLast-mile handoff with visibility
  • Installation supportOn-site install coordination
  • Customer communicationField updates and customer touchpoints
Phase 03

Service & Recovery

Inspected, repaired, and recovered across the field.

  • InspectionUnits checked and faults flagged
  • Repair coordinationFixes scheduled and tracked to close
  • Spare parts distributionParts positioned where product runs
  • Reverse logisticsReturns and RMAs routed back
Coverage

Build the product. Brick runs the local layer.

Brick helps hardware teams scale local product operations without turning every new market into a fixed-cost buildout.

Check your market
65+
Metros Covered
15M+
Sq Ft Operating Footprint
Where To Go Next

Where to go next

Launching new markets
Market Expansion
Local product delivery and handoff
Last-Mile & Local Delivery
Retrieval, inspection, repairs, and returns
Product Care & Servicing
Staging inventory closer to demand
Distributed Warehousing
How Brick stands up a local operating layer
How It Works
Proof from product or hardware-adjacent customers
Case Studies
FAQ

Questions hardware teams ask first

No. Delivery is one part of the hardware lifecycle. Brick can also support local staging, product handoff, retrieval, inspection, service coordination, reverse logistics, and redeployment.

Yes. Brick can help companies test or launch markets without committing to leases, local teams, and fixed infrastructure before volume is proven.

Brick can support post-delivery workflows such as customer communication, retrieval, inspection, cleaning, repair routing, replacement movement, and reverse logistics.

Brick can support installation coordination and local field workflows where appropriate. Any specialized technical work should be scoped during the strategy call.

Brick brings local storage, delivery, product care, retrieval, and visibility into one operating layer instead of splitting them across separate vendors.

Yes. The same operating layer runs consumer devices and appliances as well as commercial equipment, fitness, and furniture. The workflows are the same, only the product changes.

The full lifecycle. Local staging, white-glove delivery, install support, product care and repair coordination, retrieval, and reverse logistics, all on one platform.

Brick retrieves units from homes, sites, or partners, inspects and refreshes them, routes repairs, and redeploys or returns them, with documentation on every move.

Let's build

You built the product. Brick runs everything that happens to it in the real world.

Book a strategy call and we'll map the operating layer behind launch, service, and reverse logistics.

Book a Strategy Call